Not known Factual Statements About Elasticsearch support
Not known Factual Statements About Elasticsearch support
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Elasticsearch, Logstash, and Kibana appreciate the good thing about owning vibrant and helpful communities. You've got our assurance of superior-quality support and one supply of real truth being an Elasticsearch Provider client, although the Elastic Local community can be a handy source for you whenever you need it.
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In case you are utilizing a distribution checklist as your registered e mail, You can even sign up a second e mail address with us. Just open a circumstance to let us know the name and electronic mail tackle you would like to get added.
From the Elasticsearch Company Console: Go to the Support webpage or select the support icon, that appears like a life preserver, on any web site from the console. Contact us by e-mail: [email protected]
Involve the deployment ID that you want help with, particularly if you may have various deployments. Yow will discover the deployment ID over the overview web site to your cluster while in the Elastic Cloud Console.
When you are on an Elasticsearch Support Regular membership and you simply are interested in going to Gold or Platinum support, remember to Call us. We also advocate that you just go through our best methods guidebook for getting the most out of your support knowledge:
We can provide support no matter whether your surroundings is on-prem or inside the cloud. Get hold of our crew to debate your specific infrastructure and demands, which includes SLAs and security requirements.
Should you have any technological questions that aren't for our Support crew, hop on our Elastic Local community boards and have solutions through the professionals inside the Local community, like individuals from Elastic.
If you Speak to us by email, you should use the e-mail address that you registered with, so that we can help you extra quickly.
Explain the condition. Consist of any pertinent particulars, which Elasticsearch support includes error messages you encountered, dates and occasions when the condition transpired, or anything you believe could be valuable.
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On the lookout for unexpected emergency Elasticsearch support? Do you think you're acquiring operational concerns with your self-managed Elasticsearch cluster in manufacturing environment?
In case you are a brand new customer who just signed up for Elasticsearch Service, it may take several hours to your Support Portal entry to be arrange. When you've got issues, access out to us at [email protected].
These membership ranges provide certain response situations for support troubles, much better support protection hrs, and support contacts at Elastic. Furthermore, it consists of support for the way-to and advancement questions. The precise support coverage relies on your subscription amount.
Our support web pages happen to be delivered in English, to translate to your desired language You need to use the built-in translate perform in Chrome or Firefox.
With the release of the new Support Portal, even When you've got an existing account, you will be prompted to update your password.
To learn more, Check out Quality Support Providers Coverage. If you are on a typical subscription, and also you are interested in upgrading your support stage, please Make contact with us. We also propose that you go through our greatest tactics guide for obtaining the most out of the support working experience:
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Being an Elasticsearch Provider buyer, you may get an e-mail with Directions the best way to log in for the Support Portal, where you can track each existing and archived cases.
Just open a scenario to let's know the name and electronic mail handle you prefer to to generally be additional. When opening a case, Here are a few things you can do to obtain help faster: